Returns & Exchanges
At Rockford Chimney, we stand behind the quality of our chimney liners and components, offering a 30-day return window for unused items in their original packaging. We strive to make your restoration project seamless, ensuring you get the right parts for a safe and efficient heating system.
Request Authorization
Contact our customer support team to obtain a Return Merchandise Authorization (RMA) number before shipping any items back to our warehouse.
Package Securely
Place the unused items in their original boxes with all included hardware and documentation, ensuring the RMA number is clearly marked on the exterior.
Ship the Item
Send your package via a trackable shipping method to the address provided by our support team; please note that return shipping costs are the responsibility of the customer.
Inspection and Refund
Once our technicians inspect the returned components for damage or use, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing